WEDDING BOOKING FAQ
How long do trials last?
Trials generally last around 2 1/2hours, sometimes a little more sometimes a little less – it often depends on if you know what you want or if I need to try a couple of styles.
Can I book you without having a trial?
Yes! It’s much better to do a trial as it makes it much less stressful on the day but for some people, it just isn’t possible to organise a trial – if this is the case I usually try and face time with you first so we can have a chat about ideas!
Will the makeup last all day?
Yes! All makeup applied is designed to last all day and have you looking flawless at midnight. For hot summers days you may wish to carry a translucent powder to stop any shine building up. It can also be handy to have a concealer on hand incase you get a little emotional during the ceremony. I do recommend buying your lipstick as it is likely that you will have to touch it up during the day!
I have really sensitive skin – will your products be okay?
I use products that are hypo-allergenic so they shouldn’t cause a reaction however if you have had problems in the past and have a product you know works well with your skin I am happy to use your product.
What brands do you use?
My makeup kit consists of premium brand products including Charlotte Tilbury, , MAC, Makeup Forever, Laurer Mercier and NARS
What is your refund policy if I am not happy?
To secure your wedding date I offer two options.
1. Book a trial in within the next two weeks and if you would then like to proceed with the booking pay a non-refundable deposit of £100 to secure the date. The remaining balance is due one month before the wedding date.
2. Book a trial closer to the wedding date, suggested 2/3 months before, but pay a non-refundable deposit of £100 now to secure the date and for me to turn down other work. The remaining balance due one month before the wedding date.
I will always make sure that I follow all government recommended guidelines.
If you have any questions about this please feel free to ask.
TERMS & CONDITIONS
BOOKINGS: All bookings & details will be arranged with and confirmed by the bride & Adie Brooks. Your appointment date will be secured when the non-refundable deposit of bridal services is received. Payment will be taken as acceptance of my terms and conditions.
PAYMENT: Payments can be made by cash or bank transfer. A £100 non-refundable deposit of bridal services is due at the time of booking. This secures your wedding date and ensures that Adie Brooks/team members turn away other work on your wedding date. The deposit is deductible from the total cost. The final balance of bridal and bridal party services are due one month before your wedding.
Bridal Trial fees are payable on the day to the stylist/s.
Additional Charges: Parking/travel fees must be paid by the Bride if applicable on day of wedding and/or trial. The first 10 miles from the artists postcode is free and after that each mile is charged at 40p per mile.
CANCELLATION: Your booking is a reserved spot. If you decide to cancel your wedding day services, you will not receive a refund of your deposit. If you cancel with less than 4 weeks before your wedding, you will not receive back the deposit or final payment. All cancellations must be submitted in written form by email.
IF WE CANCEL: In the unlikely event that Hair and Makeup by Adie is unable to attend on the day due to illness or unforeseen circumstances all efforts will be made to find an alternative stylist/artist to stand in.
If an assisting artist is needed for large parties and they are unable to attend we may ask for an earlier start time to accommodate original numbers or services will be refunded in part or all together.
If Adie or a team member is made to feel uncomfortable in any way, or mistreated, or if anyone becomes abusive/violent for displays any offensive behaviour, we have the right to cancel without refund there and then.
In the event of extreme weather conditions where serious warnings have been issued we will need to discuss safe options/cancellation. Refunds will be given excluding the trial and deposit monies.
SERVICE LOCATION & REQUIREMENTS: The location of hair and makeup services for the day-of-event will be at the Bride’s discretion, but there are certain requirements the artist will need to complete the services. A set-up table/work area/chairs/electrical outlets will need to be made available for the Stylists. Artist will arrive 15 minutes prior to set-up. Please communicate the hotel room number if applicable by email or text.
DELAYS: Please be prepared to start when we arrive. All ladies receiving hair and makeup should have a clean makeup free face and clean dry hair. This is very important so we can stay on schedule, and we can finish applications in the allotted time. I will create a schedule for the day, and will send this by email to the Bride for review. If any of the bridal party is not present at their allotted time and the service cannot be completed it will not be eligible for a refund.
SOCIAL MEDIA & WEBSITE: Photos taken at the trial or your professional photos may be used as examples of our work for future clients to view. Your photographer will receive proper credit for their work. You agree to me using these photos, as well as give consent to using your professional photos on my website/portfolio/social media. I will email you to request these photos and will also reach out to your photographer.
LIABILITY: We take hygiene seriously. All hair/makeup products and brushes are kept sanitary. Any skin condition should be reported prior to the application. Also due to this clause, we are not able to tweeze eyebrows. The client agrees to release the artist from liability for any skin complications due to allergic reactions.
The above sections are agreements serve as a guide for expectations and full disclosure.